Shipping & Returns

01 / Shipping Policy

Processing Time: Orders usually process within 1–3 business days. Orders are not processed or shipped on weekends or U.S. federal holidays.

Delivery Estimates: Standard U.S. delivery timing depends on destination, carrier service, weather, and volume. Estimated dates are not guaranteed.

Shipping Charges: Available methods and charges are shown at checkout before payment.

Tracking: A shipping confirmation with tracking information is sent to the email used at checkout after carrier acceptance.

Address Accuracy: Customers are responsible for accurate shipping information. Contact hello@gopak.club promptly if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

Delivery Issues: Report a missing, damaged, or materially delayed package promptly so we can review tracking and carrier options. We may request photographs of transit damage.

02 / Returns and Exchanges

Return Window: Eligible merchandise may be returned within 30 days after delivery unless clearly marked final sale.

Condition: Apparel must be unworn, unwashed, unaltered, and free of odor, stains, pet hair, deodorant, and cosmetic marks, with original tags attached. Footwear must be tried on only indoors and returned unworn, clean, and in its original undamaged shoe box placed inside protective shipping packaging.

Hygiene and Safety Exclusions: For health and hygiene reasons, underwear, socks, and other intimate items are returnable only if unopened and unworn where permitted by law. Items showing outdoor wear, laundering, damage, or missing components may be ineligible.

How to Start: Email hello@gopak.club with the order number, item, and email used at checkout. Wait for return instructions before sending merchandise.

Return Shipping: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping where permitted by law. Original shipping charges are non-refundable unless required by law.

Inspection and Refunds: Returns are inspected after receipt. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit.

Exchanges: Availability is not guaranteed. Where direct exchanges are unavailable, return the original item and place a new order.

Final Sale: Items clearly marked final sale are not returnable except where applicable law requires a remedy.

Incorrect or Defective Items: Contact us promptly with photographs and order details. Nothing in this policy limits non-waivable rights or remedies under applicable law.